Support

Help & Support

Together with our partners, we offer first level support around the globe. Please contact your local dealer from the list below or report an incident directly to us.

 

support@igi-systems.com or use our online form

 

Remote Desktop Service

For instant help we offer desktop sharing. Using a remote desktop software and an internet connection, we can find the exact problem and fix it quickly and efficiently.

 

Please download our IGI Quick Support file through the link below, run the program and give the ID number and passwort to your IGI support contact. The software does not need to adjust any firewall rules. With your permission we can then access your desktop remotely and show you the solution on your workstation.

 

Please find a list of the official IGI partners in alphabetical order below:

China

Techedge GmbH

Techedge GmbH

Dr. Liang Tang - Director

Herzog-Maximilian-Weg 2

85551 Kirchheim near Munich

Germany

 

Contact:

Phone: +49 89 99 02 02 72
Fax: +49 89 99 02 02 74
Email: info@techedge.de

 

Czech Republic

PAP a spol. s.r.o.

PAP & spol. s.r.o.

Mr. Pavel Pap - Director

Vladislava Vančury 1868

434 01 Most - CZ

Czech Republic

 

Contact:

Phone:

+42 476 100 706

+42 476 703 516

+42 476 702 361

Fax: +42 476 701 389
Email: papaspol@papaspol.cz
Web: www.papaspol.cz

 

Poland

ECOGIS Sp. z o.o.

ECOGIS Sp. z o.o.

Mr. Krzysztof Konieczny - Director

ul. Jana Sengera "Cichego" 3 lok. 21

02-790 Warszawa

Polska

 

Contact:

Phone: +48 22 649 2555
Fax: +48 22 649 2555
Email: info@ecogis.pl
Web: www.ecogis.pl

 

France

Acthyd - action hydrologie

Acthyd - action hydrologie

Mr. Thomas Longchamp - Manager

ZA du Clos aux Pois

Rue de la Closerie

LISSES CE5245

91052 EVRY Cedex

France

 

Contact:

Phone: +33 169 91 43 43
Fax: +33 169 91 43 44
Email: acthyd@wanadoo.fr

 

India

Pan India Consultants Pvt. Ltd.

Pan India Consultants Pvt. Ltd.

Cdr. A. Sengupta, I.N. (Retd.) - General Manager

105, Phase-IV, Udyog Vihar

Gurgaon - 122 015, Haryana

India

 

Contact:

Phone:

+91 124 40 13 954

+91 124 23 43 880

Mobile: +91 98 10 24 70 15
Fax:

+91 124 23 42 880

+91 124 23 46 646

Email: paie@vsnl.com
Web: www.panindiagroup.com

 

Italy

Microgeo S.r.l.

Microgeo S.r.l.

Mr. Simone Orlandini - Director

Via Pasolini, 28

50013 Campi Bisenzio, Firenze

Italy

 

Contact:

Phone: +39 55 89 54 766
Fax: +39 55 89 52 483
Email: info@microgeo.it
Web: www.microgeo.it

 

Japan

Mirukuru Co. Ltd.

Mirukuru Co. Ltd.

Mr. Shinji Inaba - Director

Fuji Bldg. 7th floor

15-14 sakuragaoka-cho

Shibuya-ku, Tokyo 150-0031

Japan

 

Contact:

Phone: +81 3 5784 3170
Fax: +81 3 5784 3171
Email: inaba@mirukuru.co.jp
Web: www.mirukuru.co.jp

 

Korea

KYE Boram Corp.

KYE Boram Corp.

Mr. Chul Sung Kye - Director

DongSuWon P.O. Box 61

Suwon 442-600

Korea

 

Contact:

Phone: +82 31 212 6430
Mobile: +82 19 226 0359
Fax: +82 31 226 0359
Email: CSKye@chol.com

 

North and Central America

E. Coyote Enterprises Inc.

E. Coyote Enterprises Inc.

Mrs. Marilyn O'Cuilinn - Director

Walters Industrial Complex

228 Lee Road

Mineral Wells, TX 76068

USA

 

Contact:

Phone: +1 940 325 0757
Fax: +1 940 325 0941
Email: ecoyote@skybeammail.com
Web: www.ecoyote.com

 

Spain, Portugal & South America

Geo Tool Box Ibérica, S.L.

Geo Tool Box Ibérica, S.L.

Mr. Miguel Pelaz - Director

Félix Boix 14, Oficina n° 4

28036 Madrid

Spain

 

Contact:

Phone: +34 91 3455 598
Fax: +34 91 3452 713
Email: info@gtbi.net
Web: www.gtbi.net

 

Turkey

ATAY ENGINEERING Co.

ATAY ENGINEERING Co.

Mr. Hurcan Atay - Director

Degol Caddesi Meçhul Asker Sokak No: 18/7-9

Tandoğan, Ankara

Turkey

 

Contact:

Phone: +90 312 21 22 211
Fax: +90 312 21 22 275
Email: atay@ataymuhendislik.com
Web: www.ataymuhendislik.com

 

UK

3D Laser Mapping Ltd.

3D Laser Mapping Ltd.

Mr. Jon Chicken - Managing Director

Unit 1 Moorbridge Court

Moorbrigde Road East

Bingham, Nottingham

NG13 8GG, UK

 

Contact:

Phone: +44 1949 838 004
Fax: +44 870 121 4605
Email: info@3dlasermapping.com
Web: www.3dlasermapping.com